POS SME- Remote (India)
Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are
This position will be a Remote role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations.
Job Summary:
The POS Subject Matter Expert (SME) is a key member of our Base8 responsible for providing in-depth expertise in Point-of-Sale systems. The individual in this role will play a critical part in the implementation, maintenance, and optimization of POS solutions. The SME will collaborate with cross-functional teams to ensure the POS system aligns with business objectives and industry best practices.
Responsibilities:
• System Implementation:
o Lead the implementation of POS systems, ensuring seamless integration with existing infrastructure.
o Collaborate with IT, vendors, and other stakeholders to configure and customize POS solutions based on business requirements.
• Technical Support:
o Provide ongoing technical support for POS systems, troubleshooting and resolving issues promptly.
o Conduct regular system audits to identify and address potential issues proactively.
• Training and Documentation:
o Develop and deliver training programs for end-users and support staff on POS system functionalities.
o Create and maintain comprehensive documentation for POS systems, including user guides and troubleshooting procedures.
• System Optimization:
o Stay updated on industry trends and best practices related to POS systems.
o Recommend and implement improvements to enhance system performance, efficiency, and security.
• Collaboration:
o Work closely with cross-functional teams, including IT, finance, operations, and marketing, to understand their requirements and integrate POS solutions accordingly.
o Act as a liaison between technical and non-technical stakeholders, ensuring effective communication and alignment.
• Vendor Management:
o Manage relationships with POS system vendors, including contract negotiation, performance monitoring, and issue resolution.
o Evaluate new POS technologies and vendors to make informed recommendations to leadership.
• Compliance and Security:
o Ensure POS systems comply with relevant industry standards and regulations.
o Implement and monitor security measures to protect sensitive data processed through the POS system.
Qualifications:
• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience as a POS Subject Matter Expert or in a similar role.
• In-depth knowledge of POS system architecture, configurations, and integrations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Project management skills and the ability to handle multiple tasks concurrently.
Preferred Skills:
• Certification in POS system management or related field.
• Familiarity with emerging technologies in the POS industry.
• Experience working in [specific industry, if applicable].
How to Apply:
Interested candidates should submit their resume to us. Please include "POS SME Application" in the subject line.